Job Summary

As Manager of the Mbezi Chini Service Centre, you will oversee all aspects of service delivery, operational efficiency, team leadership, customer experience, and compliance. You will play a crucial role in ensuring the branch meets its strategic goals.

Key Responsibilities

1. Business Management (20%)

• Assign and monitor team tasks to achieve operational targets.
• Benchmark and improve departmental productivity.
• Contribute to long-term strategic plans for the service centre.

2. People Management (30%)

• Lead, mentor, and evaluate team performance.
• Develop talent, succession plans, and staff recruitment strategies.
• Oversee training needs, leave planning, and overtime control.
• Conduct interviews and manage disciplinary procedures if needed.

3. Controls & Compliance (15%)

• Ensure implementation of all operational processes and branch procedures.
• Adhere to KYC/AML policies and business continuity protocols.
• Manage audits, safety, security, cash controls, and ATM operations.

4. Sales & Target Achievement (20%)

• Drive branch performance through strategic planning and team alignment.
• Develop new customer relationships and cross-sell NBC products.

5. Community Engagement (10%)

• Strengthen NBC’s brand visibility through local community partnerships and events.

6. Personal Development (5%)

• Stay up to date with bank policies, trainings, and industry best practices.

Qualifications & Experience

• Bachelor’s degree in Commerce, Banking, or Finance.
• Minimum 5 years of relevant experience in a leadership or banking operations role.
• Strong commercial mindset and excellent communication skills.

Skills & Competencies

• Strategic decision-making
• Sales & customer service excellence
• Team leadership and talent development
• Adaptability and innovation
• Effective communication and stakeholder engagement

How to Apply

This is a full-time position. Interested candidates are encouraged to apply through the official application portal provided below.